Please read these ‘Terms and Conditions’ of use carefully before placing an order on (‘Website’) for any products supplied by Terve Elo Oy (Terve Elo LLC).

These ‘Terms and Conditions’ apply to all products supplied by Terve Elo Oy (‘Company’), fully registered in Savonlinna, Finland, Reg. No.2549108-8 (‘We/Us’).

Please read these ‘Terms and Conditions’ carefully and retain a copy for future reference if needed.

By ordering products on the Website, you agree and accept your agreement to be bound by these ‘Terms and Conditions’ herebelow.

In addition to your statutory rights as a consumer, these ‘Terms and Conditions’ shall govern the Contract to the exclusion of any other terms or conditions.

1. Sale

1.1 The Customer (‘Consumer’) shall place an Order for products by submitting a completed order form on the Website. The Company shall confirm acceptance of the Customer’s order in writing via email and will supply the products to the Customer in accordance with the Customer’s Order.
1.2 Subject to the customer’s statutory rights the Company reserves the right to refuse to supply the Order.
1.3 The Company supplies Products to the Customer for it’s own use and not for resale or any other commercial purpose, unless you have opened a Trade account with Us. Separate terms and conditions apply to trade accounts, which are available on request to trade customers.
1.4 When you submit an Order on the web site, it does not mean the Company has accepted your Order. No Contract exists between you and Us for the sale of any products until We actually dispatch the products to you. Once We do so, there is a binding legal Contract between us.
1.5 The Contract is subject to your right of cancellation if you are a Consumer (see below).
1.6 We may change these ‘Terms of Sale’ without notice to you in relation to future sales.
1.7 Submitting an Order Form for the Products the Customer acknowledges that the color and dimensions of the products in pictures on the website may look different from the Products supplied to the Customer under the Contract.
1.8 The Company reserves the right to increase prices of the Products on the website prior to accepting the order from the Customer due to any reasons beyond the control of the Company (such as, without limitation, any foreign currency exchange fluctuation, currency regulation, increase in the costs of the Products to the Company).
Every effort is made to ensure that the prices shown on our website are accurate at the time you place your order.
If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
1.9 The Company shall take the right to make any changes in the specification/description of the Products to reflect any changes coming from manufacture to conform with any applicable statutory or EU regulations.
1.10 The description of the products at the time you place your order will be as shown on the website.
1.11 The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, We will not be liable to you except to ensure that you are not charged for that item. We will inform you as soon as possible, and refund you for any sum that has been paid by you or debited from your payment method for the Products.
1.12 If an error is found on Our website or in any order, The Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, We will refund you or credit for any sum that has been paid by you or debited from your payment method for the products.
1.13 In addition to the price, you will be required to pay a delivery charge for the products, as shown in the section of Our website about delivery.
1.14 The price of the Products and delivery charges are inclusive of Finnish VAT which the Customer shall be liable to pay to the Company.
Finnish VAT for products is 14%. VAT for handling and shipping – 24%
1.15 Payment for the products and delivery charges can be made by any method shown in Our website at the time you place your order.

2. Price and Delivery Charges

2.1 The Price of the Products and Conditions governing this Contract shall be the Price and Conditions quoted on the website on the date of placing the Order.
2.2 For Orders containing 4 and more pcs of Immunomax® AHCC®, the Price of the Goods includes delivery to EU countries and UK by Finnish courier service (Posti). For Orders containing less than 4 pcs of Immunomax® AHCC® or where the Customer opts for an improved delivery service the delivery charge is €19 or more according to optional courier delivery.

If your Order contains only 1 pack of Immunomax® AHCC®, we will charge you extra €10 for order handling plus delivery charge.

Where the Customer’s address is outside the EU or UK, the Customer will pay the Company’s delivery charges as quoted on the website on the date of placing the order.

3. Payment Terms

3.1 Payment for products and delivery charges can be made by any of payment methods available on the website via Stripe payment provider (Visa, Master Card, American Express, AliExpress). There might be some more payment methods available on the Website depending on the current situation.
3.2 All products are subject to availability. If on the receipt of your Order the products you have ordered are not in stock, the Company will inform you as soon as possible, and refund you for any amount that has been paid by you or debited from your card or PayPal account.
3.3 All prices on the Website are inclusive VAT and excluding delivery charges.

4. Dispatch and delivery

4.1 Order despatch shall only be completed after authorization and capture of your payment.
4.2 All products ordered from the Website shall be sent to you from our logistics facilities in Finland via Finnish postal service (Posti). Some other courier service in your country may be used under agreement between Posti and the courier service to deliver the order in the country of destination.
4.3 The Company shall endeavour to despatch orders within 5 working days after receiving payment from the customer.
4.4 Delivery charges vary according to the destination and weight of your parcel. If the cost of sending your parcel exceeds the standard charge we have implemented for your region, we will not ask you to pay the revised cost.
4.5 Every effort will be made to despatch the goods within a reasonable time period.
The Company shall not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
4.6 The products you order will be delivered to the address you give when you place your order. However, for deliveries outside EU or the United Kingdom additional delivery charges may apply. Please note that you may also be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your sole responsibility.
4.7 If there is no one at the address given who is competent to accept delivery of the products, you will be notified of an alternative delivery date or a place to collect the products by the courier in your country.
4.8 You will become the owner of the products you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

5. Cancellation/Returns Policy

5.1 You may cancel your order prior to despatch by notifying Us in writing at [email protected] stating your order number and the reason for cancellation. You may cancel your order not later than 7 days after you receive the order sending Us cancellation notice in writing at postal address indicated below. Cancellation notice should clearly indicate your Order number, Date, amount paid and reasons for cancellation.
5.2 The products must be returned at your own expense and received by Us in a sound condition. We shall have the right to refuse to accept goods in the returned order if items returned items open or not intact.
We recommend the use of a recorded delivery service. These costs of return delivery will not be reimbursed.
5.3 You can no longer cancel your order once you have opened the product box/pot/jar or used the product. However, your statutory rights concerning the quality of those products will be unaffected.
5.4 The Company will refund the buyer for the price of the goods within 30 days of receiving the returned goods in a sound condition. The price for goods will not be returned if returned items are not intact, dirty, damaged or not in a sound condition.
5.5. The parcel is returned to the sender if the recipient refuses to receive it for any reason. In this instance, the sender is not liable for the undeliverable package and is not obligated to reimburse the buyer for the amount of the order, including shipping costs.

6. Export Terms

6.1 Where the goods are supplied for export from Finland, you will be liable for complying with any legislation or regulations governing the import of products into the country of destination and for the payment of any import duties or taxes which are levied on them (DDU terms).

7. Risk and Ownership

7.1 The products will be at your risk from the time of delivery.
7.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

8. Liability

8.1 The Company shall not be responsible for any defect in the goods arising from wear and tear, wilful damage, accident, negligence by you or any third party.

9. Data Protection

9.1 The Company guarantee that it shall endeavour to protect the customer’s privacy and data in accordance with any EU and Finnish applicable law or revisions thereto and shall not sell personal information or share it with third parties otherwise than as set out in the Company’s Privacy Policy.
Please see our Privacy Policy for the personal information we collect through our website and how we use it.
9.2 We will only use the information you provide about yourself for the purpose of fulfilling your order, or to notify you of similar products that We supply and that may be of interest to you from time to time, unless you agree otherwise.
You can correct any information about you, or ask for information about you to be deleted, by giving written notice to Us at the address or email address shown below.
9.3 We collect cookies. Cookies help us to keep customer signed in on different devices you may use to visit our web site. You can review Cookie Policy here.

10. Intellectual Property

10.1 All copyright in the material contained on the website belongs to Terve Elo Oy (The Company).

11. Company Registration

11.1 These are the ‘Terms and Conditions’ of Terve Elo Oy (The Company) (registered number 2549108-8) whose principal place of business and logistic facilities are at 58830 Parkumaki, Sallinjoentie 134, Finland.

VAT number is FI2549108-8.

12. Acceptance of Conditions

12.1. By ordering, the customer acknowledges that it has agreed to the incorporation and acceptance of these ‘Terms and Conditions’.

Please contact us if you have any questions. Our contact details are:

Email: [email protected]
Telephone: +358 465791038
By post: Terve Elo Oy. Olavinkatu 52, 57100 Savonlinna, Yritystoiminnan Ratkaisijat, Finland.

Please be aware that until your order is placed, the Company (as defined below) reserves the right to vary these conditions from time to time. Once the order has been placed no variation to the conditions shall be binding.

13. Health Warning

13.1 Whilst the Company uses reasonable efforts to include accurate and up to date information on this website, it makes no warranties or representations as to the accuracy or reliability of information or material linked to or from this site. The information provided on this web site is for guidance and for general health information only. This website is not to be used as a substitute for medical advice, diagnosis or treatment of any health condition or problem.
13.2 The Company makes no warranties nor express or implied representations whatsoever regarding the accuracy, completeness, timeliness, comparative or controversial nature, or usefulness of any information contained or referenced on this website.
13.3 The Company does not assume any risk whatsoever for your use of this website or the information contained herein. Health-related information changes frequently and therefore information contained on this website may be outdated, incorrect or incomplete.
13.4 Product description and statements about products on the website taken from manufactures of the products. Use of this website does not create an expressed or implied doctor-patient relationship.
13.5 The Company shall take no responsibility for use or misuse of dietary supplements listed on the website that can cause any unexpected negative consequences, deterioration of health or harm to health.
13.6 If in doubt, before buying any of dietary supplements from the website, please seek medical advice from your doctor.
The content of the website based on researches and reports of articles listed in ‘References’ section of the website home page.
13.7 The Company accepts no liability or responsibility for the content of this website in relation to death or personal injury or breach of these ‘Terms and Conditions’ caused by its negligence.
13.8 Dietary supplements should not be taken as a substitute for a healthy lifestyle and balanced diet.
13.9 The Company shall not be liable for any circumstances where the customer exceeds the recommended daily intake in respect of each product.

14. The right to withdraw

14.1 The Company may withdraw the sale or distribution of any Products supplied by the Company without prior notice, or liability, to the Customer.
14.3 Where the Company provides the Customer with product information (including but not limited to labels) about any conditions, recommendations or warnings necessary to ensure that the Products will be safe, the Customer agrees to use the Products accordingly.
14.4 The Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s ‘Terms and Conditions’ or recommendations.

15. Termination

15.1 The Company may terminate this Contract or any other contract between the parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the Customer: fails to make payment of the Order Total plus any applicable postal and handling costs on the date of the Order; and is in breach of these Conditions or any other contract between the parties.
15.2 On termination, the Customer shall pay to the Company all costs, expenses (including legal and other fees incurred), arrears, charges, or other payments arising in respect of the Products under the Contract at the date of termination.

16. Miscellaneous

16.1 Any notice required under these ‘Terms and Conditions’ shall be in writing addressed to the other party at its principal place of business or any other address notified by the receiving party to the party giving the notice. Any notice shall be deemed to be served:
16.1.1 if sent by prepaid first class post to the party to whom it is given, on the second Working Day after posting; or
16.1.2 if sent by prepaid air-mail post to the party to whom it is given, on the seventh Working Day after posting; or
16.1.3 if sent by email to the recipient’s email address at the date and time but provided that a hard copy is sent by post (subject to 16.1.1) within 24 hours of delivery of the email.
16.2 If any of these ‘Terms and Conditions’ is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the validity of the other provisions of these ‘Terms and Conditions’ and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.
16.3 The Contract and these ‘Terms and Conditions’ shall be governed by the laws of Finland and the parties submit to the exclusive jurisdiction of the Finnish courts.
16.4 The Customer shall not transfer, assign or subcontract its obligations under the Contract without the Company’s prior consent in writing.
16.5 Failure or neglect by the Company to enforce at any time any of these ‘Terms and Conditions’ shall not be a waiver of the Company’s rights and it shall not affect the validity of the whole or any part of these ‘Terms and Conditions’ or prejudice the Company’s right to take subsequent action.

17. Acceptance of Conditions

17.1 By ordering, the Customer acknowledges it has agreed to the incorporation and acceptance of these Conditions.

18. Applicable Law

18.1 These ‘Terms and Conditions’ and the supply of the products will be subject to Finnish law, and the Finnish courts will have jurisdiction in respect of any dispute arising from the Contract, or related to, a visit to the website, although we retain the right to bring proceedings and enforce judgements against you for breach of these conditions in your country of residence or any other relevant country.
18.2 This does not affect any legal rights you may have as a consumer under the law of the United Kingdom or EU country where you live, or any right you may have to take legal proceedings there.


19.1 For further information about Products listed on the website, or to deal with any queries, please contact our Customer Care Department by email at [email protected] or by telephone on +358 465791038 (Finland).

20. Accessing Our Website

20.1 Access to our website is permitted on a temporary basis, and We reserve the right to withdraw or amend the service we provide on our website or to restrict access to some parts of our website, or our entire website, to users who have registered with us without notice.
20.2 We shall not be liable if for any reason our website is unavailable at any time or for any period. It could happen, for example, when hosting provider schedules maintenance. At that time the website can become totally inaccessible.
20.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We retain the right to disable any user identification code or password, whether chosen by you or allocated by Us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
20.4 When using our website, you must comply with the provisions of these ‘Terms and Conditions’ as set out herein.
20.5 You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

21. Your use of our website
21.1 You may use our Website only for lawful purposes.
21.2 You may not use our Website:
-in any way that breaches any applicable local, national or international law or regulation.
-in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
-for the purpose of harming or attempting to harm minors in any way.
-to send, knowingly receive, upload, use or re-use any material which does not comply with our content standards.
-to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
-to knowingly transmit any data, send or upload any material that contains any kind of viruses, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
-not to reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of these terms.
-not to access without authority, interfere with, damage or disrupt:
Any part of our website;
Any equipment or network on which our Website is stored;
Any software used in the provision of our Website; or
Any equipment or network or software owned or used by any third party.

22. Changes on the Website
22.1 We aim to update our website regularly, and may change the content at any time. Therefore we encourage you to read these ‘Terms and Conditions’ regularly even if you are a registered user since these terms are legally binding on you.
22.2 If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

23. Website liability
23.1 The website is provided as it currently is and we do not guarantee that the website will meet your expectations or requirements. If your computer equipment does not support relevant technology, including encryption, you may not be able to access the website and/or use some or all of the services.
23.2 The website is accessed via the World Wide Web, which is independent of Us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations.
23.3 We will not have any liability to you or any other person, arising out of or in connection with your use of the website, or your inability to use the website, or for any other reason including: (i) anything due to any events outside our reasonable control; or (ii) unforeseeable losses or damages.
23.4 Nothing in these ‘Terms and Conditions’ is intended to limit or exclude any liability for death or personal injury arising from negligence, or for fraudulent misrepresentation, or any other liability which may not be limited or excluded by law, or intended to affect your statutory rights as a consumer.

24. Viruses, hacking attacks, other offences
24.1 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the website, the server on which the website is stored or any server, computer or database connected to the Website. You must not attack the website via a denial-of-service attack (DOS attack) or a distributed denial-of service attack (DDOS attack).
24.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 as may be amended or re-enacted. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
24.3 We will not be liable for any loss or damage caused by a DDOS attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
24.4 The website must not be framed on any other website, nor may you create a link to any part of the website other than the home page. The website from which you are linking must comply in all respects with the content standards set out herein.
24.5 If you wish to make any use of material on the website other than that set out above, please address your request using information on the ‘Contact Us’ page.

25. Links from the website
25.1 The website might have links to other sites and resources provided by third parties. These links are provided for information only. Other links can be supplied by third parties providing plugins for the Website or caused by Google analytics procedures. We have no control over the content of those web sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

26. Suspension, Termination and Indemnity
26.1 If you breach or fail to comply with these ‘Terms and Conditions’ or any part hereof, we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use the website.
Immediate, temporary or permanent removal of any posting or material uploaded by you to the website.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude all and any liability for actions taken in response to breaches of these terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

27. Variations
27.1 We may revise these ‘Terms and Conditions’ or any part of it at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in ‘Terms and Conditions’ may also be superseded by provisions or notices published elsewhere on our website.

28. Legal Disclaimer
28.1 Users of this website should not rely on information provided on this website for their own health problems. Any questions regarding your own health should be addressed to your own physician or other healthcare provider.
28.2 The Company does not record specific website user information and does not contact users of this website. You are hereby advised to consult with a physician or other professional health-care provider prior to making any decisions, or undertaking any actions or not undertaking any actions related to any health care problem or issue you might have at any time, now or in the future. In using this website you agree that neither The Company nor any other party is or will be liable or otherwise responsible for any decision made or any action taken or any action not taken due to your use of any information presented at this website.
28.3 Unless expressly indicated in the product description, is not the manufacturer of the products sold on our website.
While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. If you have any specific product queries, please contact the manufacturer.
28.4 This notice does not affect your legal rights. For medicinal products, content on our website is not intended to be used to diagnose, treat, cure, or prevent any disease or health condition or to substitute advice given by medical practitioners, pharmacists or other licensed health care professionals.
28.5 You should contact your health care provider immediately if you suspect that you have a medical problem. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website.

In case you have any concerns about content of the website, please contact Us at [email protected].